- Delivery Options
All delivery lead-times are the best estimate at the time of order; time is not the essence of the contract. Once final payment is made your details will be sent to our delivery company and you will be contacted with a date for delivery. Please note: We require 3 working days notice (Not including weekends) prior to the date of delivery to make any change or to cancel the delivery. You will be charged a handling charge of 5% of the retail value of your goods if you cancel or move your delivery date without sufficient notice. For further information contact Customer Services on 020 8450 5078 (option 2) or firstname.lastname@example.org
- Access Issues
It is your responsibility to make sure ordered goods will fit along the delivery route and into the designated area. All of our product measurements are an estimate only; please allow a 50mm tolerance on product dimensions and consider skirting boards, staircases, doorways and lifts. If access is an issue then your furniture may have to be altered during manufacture in order to fit in its final resting space. Various charges apply. If you require a FREE access visit (dependent on postcode) please contact customer services. If the issue of access is not raised during the order process and the item does not fit into the delivery address we are not obliged to take back items. However, with most products we can recommend service personnel to disassemble your unit, price on application.
- Delivery Charges
Different delivery charges apply depending on your postcode. When you reach the checkout stage you can type in your postcode and be given a quote, the price falling into one of these options.
*If your postcode is in one of the following areas then you will need to request a quote for delivery charges.
PA, PH, IV, AB, HS, ZE, KW, GY, JE, IM, BT, Republic of Ireland and all other countries.
On furniture deliveries you are paying for a standard 2 man delivery (Ground or first floor by stairs – or by lift to any floor, Mon-Fri, 7am-5pm within our transport company’s scheduled routes.)If you are on the second floor or above or have any access issues please call us on 020 8450 5078 (option 1).
If you wish to guarantee a particular time then an extra charge will apply. This must be arranged before you are given a delivery date. When you are given a delivery date you may phone us two days prior to delivery to get an estimated time. There will be an extra charge for deliveries for the 1st floor and above and if extra persons are needed. It is your responsibility to make the salesperson aware of this issue at the time of the sale. If not then charges will be applied at the time of booking delivery.
All furniture items will be unpacked and assembled where necessary (e.g. beds) with the packaging removed by the delivery personnel.
On accessory deliveries you are paying for shipment to your front door.
We require 3 working days notice prior to the date of delivery to make changes to the delivery date or cancel the delivery. The delivery company will charge 7% of the retail invoice + VAT for redelivery – there are no exceptions. You or your appointee MUST be there to accept delivery once you have booked. It is your responsibility to check all goods on delivery.
If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.
Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Raft or delay due to any reasonable rescheduling of delivery.
Special Deliveries P.O.A
If you would like a Saturday or first time slot of the day delivery etc then charges apply. This also relates to restricted access deliveries. If you wish to guarantee a particular time then an extra charge will apply. This must be arranged before you are given a delivery date.
- Guaranteed weekday evening delivery (after 6pm) - £85 within the M25, outside the M25 - Price on application
- Guaranteed weekend delivery - £85 within the M25, outside the M25 - Price on application